ORGANIZATIONAL PERFORMANCE AND INFORMATION TECHNOLOGY INVESTMENT INTENSITY IN THE INSURANCE INDUSTRY

• 成果类型: Article
• 署名作者: Harris, Sidney E.; Katz, Joseph L.
• 署名单位: Claremont Colleges; Claremont Graduate University; University System of Georgia; Georgia State University
• 刊物名称: ORGANIZATION SCIENCE
• ISSN/ISSBN: 1047-7039
• DOI: 10.1287/orsc.2.3.263
• 发表日期: 1991
• 页码: 263-295
• 关键词: Information technology; INVESTMENT INTENSITY; ORGANIZATION EFFECTIVENESS

摘要

In this paper, we consider whether there existed a significant and systematic relationship between firm performance and information technology investment intensity in the home office operation of 40 systems technology leaders in the life insurance industry, 1983-1986. It is hypothesized that in top performance insurance firms (1) information technology costs as a proportion of total operating costs were higher, and (2) information technology costs as a proportion of premium income were lower, than in weak performance firms. Evidence is presented that indicates that firm performance was linked to the level of information technology investment intensity.