EXPLAINING THE LIMITED EFFECTIVENESS OF LEGALISTIC REMEDIES FOR TRUST DISTRUST

• 成果类型: Review
• 署名作者: SITKIN, SB; ROTH, NL
• 署名单位: Rutgers University System; Rutgers University New Brunswick; University of New South Wales Sydney
• 刊物名称: ORGANIZATION SCIENCE
• ISSN/ISSBN: 1047-7039
• DOI: 10.1287/orsc.4.3.367
• 发表日期: 1993
• 页码: 367-392
• 关键词: LEGALISTIC ORGANIZATIONS; trust; distrust; STIGMATIZATION; hiv/aids; reliability; VALUE CONGRUENCE

摘要

Organizations frequently adopt formal rules, contracts, or other legalistic mechanisms when interpersonal trust is lacking. But recent research has shown such legalistic ''remedies'' for trust-related problems to be ineffective in restoring trust. To explain this apparent ineffectiveness, this paper outlines a theory that distinguishes two dimensions of trust-task-specific reliability and value congruence-and shows how legalistic mechanisms respond only to reliability concerns, while ignoring value-related concerns. Organizational responses to employees with HIV/AIDS are used as a case illustration that supports the theory's major propositions. The paper concludes with an agenda for future research.