Knowledge worker communications and recipient availability: Toward a task closure explanation of media choice

• 成果类型: Article
• 署名作者: Straub, D; Karahanna, E
• 署名单位: University System of Georgia; Georgia State University; University of Cyprus
• 刊物名称: ORGANIZATION SCIENCE
• ISSN/ISSBN: 1047-7039
• DOI: 10.1287/orsc.9.2.160
• 发表日期: 1998
• 页码: 160-175
• 关键词: media choice; ELECTRONIC COMMUNICATION; KNOWLEDGE WORK; organizational communications; recipient availability; E-MAIL; voice-mail; fax; task closure model

摘要

The authors further extend the study of media choice by incorporating concepts of social presence and recipient availability. Availability is of growing interest in the study of organizational communication, particularly as firms become mon geographically distributed. At least two aspects of availability are of interest, given multiple media alternatives for communication: the impact of new electronic media on people's availability to communicate with one another, and the influence of a specific level of availability on a sender's media choice. A future paper in Organization Science, by Marjorie Sarbaugh-Thompson and Martha Feldman, will further explore the availability concept.