Supervisory span, relational coordination, and flight departure performance: A reassessment of postbureaucracy theory

• 成果类型: Article
• 署名作者: Gittell, JH
• 署名单位: Harvard University
• 刊物名称: ORGANIZATION SCIENCE
• ISSN/ISSBN: 1047-7039
• DOI: 10.1287/orsc.12.4.468.10636
• 发表日期: 2001
• 页码: 468-483
• 关键词: supervision; COORDINATION; group process; performance

摘要

There is a rich debate in organizational theory about the contribution of supervisors to group process and performance, and about the span of control needed to make that contribution. In this paper, I summarize the debate and develop competing hypotheses. These competing hypotheses are tested using multisite survey and archival measures, and interpreted using qualitative data from the same study. I find that small supervisory spans improve performance through their positive effects on group process. In particular, supervisors with smaller spans achieved higher levels of relational coordination among their direct reports. Qualitative data suggest that super-visors with smaller spans achieved these results through working with. and providing intensive coaching and feedback to their direct reports.