Emergent by design: Performance and transformation at Infosys Technologies

• 成果类型: Article
• 署名作者: Garud, R; Kurnaraswamy, A; Sambamurthy, V
• 署名单位: Pennsylvania Commonwealth System of Higher Education (PCSHE); Pennsylvania State University; Pennsylvania State University - University Park; Singapore Management University; Michigan State University; Michigan State University's Broad College of Business
• 刊物名称: ORGANIZATION SCIENCE
• ISSN/ISSBN: 1047-7039
• DOI: 10.1287/orsc.1050.0179
• 发表日期: 2006
• 页码: 277-286
• 关键词: design; emergence; TRANSFORMATION; organizational platform

摘要

We explore how organizations may be designed to transform themselves even as they continue to perform seamlessly on a day-to-day basis. Our inquiry frame recognizes that organizational designs comprise several elements-people, technologies, processes, and governance. Our study of an exemplary organization, Infosys Technologies, yields two insights. At Infosys, each design element is seeded with generative properties. As these design elements interact, reinforcing and balancing one another, an overall organizational platform of resources, capabilities, and options emerges. The company draws on this emergent platform to perform in real time even as it transforms itself to adapt to changing environments.