Toward a Theory of Coordinating: Creating Coordinating Mechanisms in Practice

• 成果类型: Article
• 署名作者: Jarzabkowski, Paula A.; Le, Jane K.; Feldman, Martha S.
• 署名单位: Aston University; University of Sydney; University of California System; University of California Irvine
• 刊物名称: ORGANIZATION SCIENCE
• ISSN/ISSBN: 1047-7039
• DOI: 10.1287/orsc.1110.0693
• 发表日期: 2012
• 页码: 907-927
• 关键词: organizing; practice; performative; ostensive; COORDINATION; coordinating

摘要

This paper uses a practice perspective to study coordinating as dynamic activities that are continuously created and modified in order to enact organizational relationships and activities. It is based on the case of Servico, an organization undergoing a major restructuring of its value chain in response to a change in government regulation. In our case, the actors iterate between the abstract concept of a coordinating mechanism referred to as end-to-end management and its performance in practice. They do this via five performative-ostensive cycles: (1) enacting disruption, (2) orienting to absence, (3) creating elements, (4) forming new patterns, and (5) stabilizing new patterns. These cycles and the relationships between them constitute a process model of coordinating. This model highlights the importance of absence in the coordinating process and demonstrates how experiencing absence shapes subsequent coordinating activity.