Language Matters: Status Loss and Achieved Status Distinctions in Global Organizations

• 成果类型: Article
• 署名作者: Neeley, Tsedal B.
• 署名单位: Harvard University
• 刊物名称: ORGANIZATION SCIENCE
• ISSN/ISSBN: 1047-7039
• DOI: 10.1287/orsc.1120.0739
• 发表日期: 2013
• 页码: 476-497
• 关键词: language; lingua franca; status loss; achieved status distinctions; ANXIETY; fluency; GLOBALIZATION

摘要

How workers experience and express status loss in organizations has received little scholarly attention. I conducted a qualitative study of a French high-tech company that had instituted English as a lingua franca, or common language, as a context for examining this question. Results indicate that nonnative English-speaking employees experienced status loss regardless of their English fluency level. Yet variability in their self-assessed fluency-an achieved status marker-was associated with differences in language performance anxiety and job insecurity in a nonlinear fashion: those who believed they had medium-level fluency were the most anxious compared with their low- and high-fluency coworkers. In almost all cases where fluency ratings differed, self-assessed rather than objective fluency determined how speakers explained their feelings and actions. Although nonnative speakers shared a common attitude of resentment and distrust toward their native English-speaking coworkers, their behavioral responses-assertion, inhibition, or learning-to encounters with native speakers differed based on their self-perceived fluencies. No status differences materialized among nonnative speakers as a function of diverse linguistic and national backgrounds. I discuss the theoretical and practical implications of these findings for status, achieved characteristics, and language in organizations.