Predicting workplace outcomes from the ability to eavesdrop on feelings
成果类型：
Article
署名作者：
Elfenbein, HA; Ambady, N
署名单位：
Harvard University
刊物名称：
JOURNAL OF APPLIED PSYCHOLOGY
ISSN/ISSBN：
0021-9010
DOI：
10.1037//0021-9010.87.5.963
发表日期：
2002
页码：
963-971
关键词：
摘要：
Emotion recognition, the most reliably validated component within the construct of emotional intelligence, is a complicated skill. Although emotion recognition skill is generally valued in the workplace, eavesdropping, or relatively better recognition ability with emotions expressed through the less controllable leaky nonverbal channels, can have detrimental social and workplace consequences. In light of theory regarding positive emotion in organizations, as well as research on the consequences of perceiving negative information, the authors hypothesized and found an interaction between nonverbal channel and emotional valence in predicting workplace ratings from colleagues and supervisors. Ratings were higher for eavesdropping ability with positive emotion and lower for eavesdropping ability with negative emotion. The authors discuss implications for the complexity of interventions associated with emotional intelligence in workplace settings.
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