The role of employee loyalty and formality in voicing discontent

• 成果类型: Article
• 署名作者: Olson-Buchanan, JB; Boswell, WR
• 署名单位: California State University System; California State University Fresno; Texas A&M University System; Texas A&M University College Station
• 刊物名称: JOURNAL OF APPLIED PSYCHOLOGY
• ISSN/ISSBN: 0021-9010
• DOI: 10.1037//0021-9010.87.6.1167
• 发表日期: 2002
• 页码: 1167-1174

摘要

This study extends prior research on voice, loyalty, and postvoice outcomes by examining a variety of methods by which an employee may choose to voice a dispute. The authors argue that more loyal employees may prefer and use less formal methods to voice discontent and that the use of less formal voice methods relates to less job search activity and lower intent to quit. This study also investigated the interrelation between loyalty, voice method, and satisfaction with the attempt to resolve the dispute. Findings from a sample of university staff employees (N = 452) provide support for the hypotheses.