Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: A meta-analysis
成果类型：
Article
署名作者：
Harter, JK; Schmidt, FL; Hayes, TL
署名单位：
Gallup, Inc.; University of Iowa
刊物名称：
JOURNAL OF APPLIED PSYCHOLOGY
ISSN/ISSBN：
0021-9010
DOI：
10.1037/0021-9010.87.2.268
发表日期：
2002
页码：
268-279
关键词：
摘要：
Based on 7,939 business units in 36 companies, this study used meta-analysis to examine the relationship at the business-unit level between employee satisfaction-engagement and the business-unit outcomes of customer satisfaction, productivity, profit, employee turnover, and accidents. Generalizable relationships large enough to have substantial practical value were found between unit-level employee satisfaction-engagement and these business-unit outcomes. One implication is that changes in management practices that increase employee satisfaction may increase business-unit outcomes, including profit.
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