The relationship of emotional exhaustion to work attitudes, job performance, and organizational citizenship behaviors
成果类型：
Article
署名作者：
Cropanzano, R; Rupp, DE; Byrne, ZS
署名单位：
Colorado State University System; Colorado State University Fort Collins; University of Illinois System; University of Illinois Urbana-Champaign; University of Illinois System; University of Illinois Urbana-Champaign
刊物名称：
JOURNAL OF APPLIED PSYCHOLOGY
ISSN/ISSBN：
0021-9010
DOI：
10.1037/0021-9010.88.1.160
发表日期：
2003
页码：
160-169
关键词：
摘要：
The authors investigated the negative consequences of emotional exhaustion for individual employees and their employers. On the basis of social exchange theory, the authors proposed that emotional exhaustion would predict job performance, 2 classes of organizational citizenship behavior, and turnover intentions. In addition, the authors posited that the relationship between emotional exhaustion and effective work behaviors would be mediated by organizational commitment. With only a few exceptions, the results of 2 field studies supported the authors' expectations. In addition, emotional exhaustion exerted an independent effect on these criterion variables beyond the impact of age, gender, and ethnicity.
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