Work flow policy and within-worker and between-workers variability in performance
成果类型：
Article
署名作者：
Doerr, KH; Freed, T; Mitchell, TR; Schriesheim, CA; Zhou, XH
署名单位：
United States Department of Defense; United States Navy; Naval Postgraduate School; University of Washington; University of Washington Seattle; University of Miami
刊物名称：
JOURNAL OF APPLIED PSYCHOLOGY
ISSN/ISSBN：
0021-9010
DOI：
10.1037/0021-9010.89.5.911
发表日期：
2004
页码：
911-921
关键词：
摘要：
Work flow policies are shown to induce a change in average between-workers variability (worker heterogeneity) and within-worker variability in performance times. In a laboratory experiment, the authors measured the levels of worker heterogeneity and within-worker variability under an individual performance condition, a work sharing condition, and a fixed assignment condition. The work sharing policy increased the levels of worker heterogeneity and worker variability, whereas the fixed assignment policy decreased them. These effects, along with work flow policy main effects on mean performance times and variability are examined. This article represents an initial step in understanding effects that may be important in the selection of an operating policy, the ignorance of which may lead to costly misestimates of performance.
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