Emotional labor demands and compensating wage differentials
成果类型：
Article; Proceedings Paper
署名作者：
Glomb, TM; Kammeyer-Mueller, JD; Rotundo, M
署名单位：
University of Minnesota System; University of Minnesota Twin Cities; State University System of Florida; University of Florida; University of Toronto
刊物名称：
JOURNAL OF APPLIED PSYCHOLOGY
ISSN/ISSBN：
0021-9010
DOI：
10.1037/0021-9010.89.4.700
发表日期：
2004
页码：
700-714
关键词：
摘要：
The concept of emotional labor demands and their effects on workers has received considerable attention in recent years, with most studies concentrating on stress, burnout, satisfaction, or other affective outcomes. This study extends the literature by examining the relationship between emotional labor demands and wages at the occupational level. Theories describing the expected effects of job demands and working conditions on wages are described. Results suggest that higher levels of emotional labor demands are associated with lower wage rates for jobs low in cognitive demands and with higher wage rates for jobs high in cognitive demands. Implications of these findings are discussed.
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