The positive and negative effects of anger on dispute resolution: Evidence from electronically mediated disputes

• 成果类型: Article
• 署名作者: Friedman, R; Anderson, C; Brett, J; Lisco, CC
• 署名单位: Vanderbilt University; Northwestern University
• 刊物名称: JOURNAL OF APPLIED PSYCHOLOGY
• ISSN/ISSBN: 0021-9010
• DOI: 10.1037/0021-9010.89.2.369
• 发表日期: 2004
• 页码: 369-376

摘要

Scholars have argued that anger expressed by participants in mediation is counterproductive; yet, there is also reason to believe that expressions of anger can be productive. The authors tested these competing theories of emotion by using data from online mediation. Results show that expression of anger lowers the resolution rate in mediation and that this effect occurs in part because expressing anger generates an angry response by the other party. However, when respondents are especially vulnerable, expressions of anger by the filer do not hinder settlement. The authors also examined precursors to anger, such as value of dispute and reputation, and the degree to which a focus on dispute resolution is reciprocated.