The personal costs of citizenship behavior: The relationship between individual initiative and role overload, job stress, and work-family conflict

• 成果类型: Article
• 署名作者: Bolino, MC; Turnley, WH
• 署名单位: University of Oklahoma System; University of Oklahoma - Norman; Kansas State University
• 刊物名称: JOURNAL OF APPLIED PSYCHOLOGY
• ISSN/ISSBN: 0021-9010
• DOI: 10.1037/0021-9010.90.4.740
• 发表日期: 2005
• 页码: 740-748
• 关键词: organizational citizenship behavior; JOB STRESS; role overload; WORK-FAMILY CONFLICT

摘要

By and large, prior research has focused on the positive aspects of organizational citizenship behavior (OCB). D. W. Organ and K. Ryan (1995), though, suggest that individuals who engage in high levels of OCB may become overloaded. This research explores the relationship between a specific type of OCB-namely, individual initiative-and role overload, job stress, and work-family conflict. Results from a sample of 98 couples indicate that higher levels of individual initiative (as assessed by the spouse or significant other) are associated with higher levels of employee role overload, job stress, and work-family conflict. The findings also suggest that the relationship between individual initiative and work-family conflict is moderated by gender, such that the relationship is stronger among women than among men. Some implications of this work and directions for future research are discussed as well.