Affective mechanisms linking dysfunctional behavior to performance in work teams: A moderated mediation study

• 成果类型: Article
• 署名作者: Cole, Michael S.; Walter, Frank; Bruch, Heike
• 署名单位: Texas Christian University; University of Groningen; University of St Gallen
• 刊物名称: JOURNAL OF APPLIED PSYCHOLOGY
• ISSN/ISSBN: 0021-9010
• DOI: 10.1037/0021-9010.93.5.945
• 发表日期: 2008
• 页码: 945-958
• 关键词: WORK TEAMS; dysfunctional behavior; emotion; emotion regulation; performance

摘要

The present study examines the association between dysfunctional learn behavior and team performance. Data included measures of teams' dysfunctional behavior and negative affective tone as well as supervisors' ratings of teams' (nonverbal) negative emotional expressivity and performance. Utilizing a field sample of 61 work teams, the authors tested the proposed relationships with robust data analytic techniques. Results were consistent with the hypothesized conceptual scheme, in that negative team affective tone mediated the relationship between dysfunctional team behavior and performance when teams' nonverbal negative expressivity was high but not when nonverbal expressivity was low. On the basis of the findings, the authors conclude that the connection between dysfunctional behavior and performance in team situations is more complex than was previously believed-thereby yielding a pattern of moderated mediation. In sum, the findings demonstrated that team members' collective emotions and emotional processing represent key mechanisms in determining how dysfunctional learn behavior is associated with team performance.