Knowledge and Skills That Facilitate the Personal Support Dimension of Citizenship

• 成果类型: Review
• 署名作者: Dudley, Nicole M.; Cortina, Jose M.
• 署名单位: George Mason University
• 刊物名称: JOURNAL OF APPLIED PSYCHOLOGY
• ISSN/ISSBN: 0021-9010
• DOI: 10.1037/a0012572
• 发表日期: 2008
• 页码: 1249-1270
• 关键词: citizenship; personal support; KNOWLEDGE; skill; review

摘要

Efforts to identify the individual attributes that predict organizational citizenship have focused largely on dispositional factors. This focus reflects all unstated assumption that anyone can engage in Successful citizenship. but only some choose to do so. The authors contend that, although this may be true of some dimensions of citizenship, it is not true of others. Based on a review of research from industrial and organizational psychology, management, education, clinical psychology, conflict resolution, and other literatures, the authors offer a set of 15 propositions linking knowledge and skill variables to the 4 personal support dimensions of citizenship performance.