Organizational Climate Configurations: Relationships to Collective Attitudes, Customer Satisfaction, and Financial Performance

• 成果类型: Article
• 署名作者: Schulte, Mathis; Ostroff, Cheri; Shmulyian, Svetlana; Kinicki, Angelo
• 署名单位: University of Pennsylvania; University System of Maryland; University of Maryland College Park; Columbia University; Columbia University Teachers College; Arizona State University; Arizona State University-Tempe
• 刊物名称: JOURNAL OF APPLIED PSYCHOLOGY
• ISSN/ISSBN: 0021-9010
• DOI: 10.1037/a0014365
• 发表日期: 2009
• 页码: 618-634
• 关键词: organizational climate; EMPLOYEE ATTITUDES; customer satisfaction; financial performance; climate configurations

摘要

Research on organizational climate has tended to focus on independent dimensions of climate rather than Studying the total social context as configurations of multiple climate dimensions. The authors examined relationships between configurations of unit-level climate dimensions and organizational outcomes. Three profile characteristics represented climate configurations: (1) elevation. or the mean score across climate dimensions (2) variability, or the extent to which scores across dimensions vary and (3) shape. or the pattern of the dimensions. Across 2 Studies (1,120 employees in 120 bank branches and 4,317 employees in 86 food distribution stores). results indicated that elevation was related to collective employee attitudes and service perceptions. while shape was related to customer satisfaction and financial performance. With respect to profile variability. results were mixed. The discussion focuses on future directions for taking a configural approach to organizational climate.