Linking Job Demands and Resources to Employee Engagement and Burnout: A Theoretical Extension and Meta-Analytic Test

• 成果类型: Article
• 署名作者: Crawford, Eean R.; LePine, Jeffery A.; Rich, Bruce Louis
• 署名单位: State University System of Florida; University of Florida; California State University System; California State University San Marcos
• 刊物名称: JOURNAL OF APPLIED PSYCHOLOGY
• ISSN/ISSBN: 0021-9010
• DOI: 10.1037/a0019364
• 发表日期: 2010
• 页码: 834-848
• 关键词: employee engagement; BURNOUT; job demands and resources; challenge and hindrance stress; Meta-analysis

摘要

We refine and extend the job demands resources model with theory regarding appraisal of stressors to account for inconsistencies in relationships between demands and engagement, and we test the revised theory using meta-analytic structural modeling. Results indicate support for the refined and updated theory. First, demands and burnout were positively associated, whereas resources and burnout were negatively associated. Second, whereas relationships among resources and engagement were consistently positive, relationships among demands and engagement were highly dependent on the nature of the demand. Demands that employees tend to appraise as hindrances were negatively associated with engagement, and demands that employees tend to appraise as challenges were positively associated with engagement. Implications for future research are discussed.