A Contingency Model of Conflict and Team Effectiveness

• 成果类型: Article
• 署名作者: Shaw, Jason D.; Zhu, Jing; Duffy, Michelle K.; Scott, Kristin L.; Shih, Hsi-An; Susanto, Ely
• 署名单位: University of Minnesota System; University of Minnesota Twin Cities; Hong Kong University of Science & Technology; Clemson University; National Cheng Kung University
• 刊物名称: JOURNAL OF APPLIED PSYCHOLOGY
• ISSN/ISSBN: 0021-9010
• DOI: 10.1037/a0021340
• 发表日期: 2011
• 页码: 391-400
• 关键词: RELATIONSHIP CONFLICT; TASK CONFLICT; TEAM PERFORMANCE; TEAM PROCESSES

摘要

The authors develop and test theoretical extensions of the relationships of task conflict, relationship conflict, and 2 dimensions of team effectiveness (performance and team-member satisfaction) among 2 samples of work teams in Taiwan and Indonesia. Findings show that relationship conflict moderates the task conflict team performance relationship. Specifically, the relationship is curvilinear in the shape of an inverted U when relationship conflict is low, but the relationship is linear and negative when relationship conflict is high. The results for team-member satisfaction are more equivocal, but the findings provide some evidence that relationship conflict exacerbates the negative relationship between task conflict and team-member satisfaction.