Emotional Intelligence, Teamwork Effectiveness, and Job Performance: The Moderating Role of Job Context

• 成果类型: Article
• 署名作者: Farh, Crystal I. C. Chien; Seo, Myeong-Gu; Tesluk, Paul E.
• 署名单位: University System of Maryland; University of Maryland College Park; State University of New York (SUNY) System; University at Buffalo, SUNY
• 刊物名称: JOURNAL OF APPLIED PSYCHOLOGY
• ISSN/ISSBN: 0021-9010
• DOI: 10.1037/a0027377
• 发表日期: 2012
• 页码: 890-900
• 关键词: EMOTIONAL INTELLIGENCE; job context; teamwork effectiveness; Job performance

摘要

We advance understanding of the role of ability-based emotional intelligence (EI) and its subdimensions in the workplace by examining the mechanisms and context-based boundary conditions of the El performance relationship. Using a trait activation framework, we theorize that employees with higher overall El and emotional perception ability exhibit higher teamwork effectiveness (and subsequent job performance) when working in job contexts characterized by high managerial work demands because such contexts contain salient emotion-based cues that activate employees' emotional capabilities. A sample of 212 professionals from various organizations and industries indicated support for the salutary effect of El, above and beyond the influence of personality, cognitive ability, emotional labor job demands, job complexity, and demographic control variables. Theoretical and practical implications of the potential value of El for workplace outcomes under contexts involving managerial complexity are discussed.