Explaining the Justice-Performance Relationship: Trust as Exchange Deepener or Trust as Uncertainty Reducer?

• 成果类型: Article
• 署名作者: Colquitt, Jason A.; LePine, Jeffery A.; Piccolo, Ronald F.; Zapata, Cindy P.; Rich, Bruce L.
• 署名单位: University System of Georgia; University of Georgia; Arizona State University; Arizona State University-Tempe; Rollins College; University System of Georgia; Georgia Institute of Technology; California State University System; California State University San Marcos
• 刊物名称: JOURNAL OF APPLIED PSYCHOLOGY
• ISSN/ISSBN: 0021-9010
• DOI: 10.1037/a0025208
• 发表日期: 2012
• 页码: 1-15
• 关键词: justice; trust; social exchange; uncertainty; performance

摘要

Past research has revealed significant relationships between organizational justice dimensions and job performance, and trust is thought to be one mediator of those relationships. However, trust has been positioned in justice theorizing in 2 different ways, either as an indicator of the depth of an exchange relationship or as a variable that reflects levels of work-related uncertainty. Moreover, trust scholars distinguish between multiple forms of trust, including affect- and cognition-based trust, and it remains unclear which form is most relevant to justice effects. To explore these issues, we built and tested a more comprehensive model of trust mediation in which procedural, interpersonal, and distributive justice predicted affect- and cognition-based trust, with those trust forms predicting both exchange- and uncertainty-based mechanisms. The results of a field study in a hospital system revealed that the trust variables did indeed mediate the relationships between the organizational justice dimensions and job performance, with affect-based trust driving exchange-based mediation and cognition-based trust driving uncertainty-based mediation.