Language as a lightning rod: Power contests, emotion regulation, and subgroup dynamics in global teams

• 成果类型: Article
• 署名作者: Hinds, Pamela J.; Neeley, Tsedal B.; Cramton, Catherine Durnell
• 署名单位: Stanford University; Harvard University; George Mason University
• 刊物名称: JOURNAL OF INTERNATIONAL BUSINESS STUDIES
• ISSN/ISSBN: 0047-2506
• DOI: 10.1057/jibs.2013.62
• 发表日期: 2014
• 页码: 536-561
• 关键词: ethnography; QUALITATIVE RESEARCH; language (language design; silent language; translation); teams and teamwork; GEOGRAPHIC DISTANCE; intercultural work relationship

摘要

Based on an ethnographic study comprising interviews with and observations of -96 globally distributed members of six software development teams, we propose a model that captures how asymmetries in language fluency contribute to an us vs them dynamic common in global teams. Faultlines, formed along the dimensions of asymmetries in lingua franca fluency, location, and nationality of team members, were associated with subgrouping in some but not all of the teams. Our findings suggest that divisive subgroup dynamics occurred only in teams that also suffered from power contests, suggesting that power contests activate otherwise dormant faultlines. Our findings extend theory on subgroup dynamics in global teams by adding language as a potential faultline dimension, showing how power struggles activated faultlines and were, in turn, reinforced by them and documenting the emotion-regulation processes triggered by subgrouping and enacted through language-related choices and behaviors.