Cultural gap bridging in multinational teams

• 成果类型: Article
• 署名作者: Backmann, Julia; Kanitz, Rouven; Tian, Amy Wei; Hoffmann, Patrick; Hoegl, Martin
• 署名单位: University College Dublin; University of Munich; Curtin University
• 刊物名称: JOURNAL OF INTERNATIONAL BUSINESS STUDIES
• ISSN/ISSBN: 0047-2506
• DOI: 10.1057/s41267-020-00310-4
• 发表日期: 2020
• 页码: 1283-1311
• 关键词: teams and teamwork; survey methods; Multiple regression analysis; multiculturals; cultural intelligence; cultural gap bridging behaviors

摘要

Multinational teams are an organizational reality, but they present several challenges. The literature suggests that individuals with multicultural identities are more likely to show behaviors that aim at improving intercultural interactions in multinational teams, though scholars have yet to determine the precise nature of these behaviors. We address this research gap in a multimethod two-study design by identifying five team cultural gap bridging behaviors (CGB behaviors: facilitating, translating, integrating, mediating, and empathetic comforting). In Study 1, we draw on one qualitative and two quantitative datasets to identify within-team CGB behaviors and develop a measure of CGB behaviors. In Study 2, drawing from two-wave survey data, we investigate and find support for the direct relationships between cultural identity plurality and CGB behaviors and the indirect relationships via cultural intelligence.