Organizational-Level Perceived Support Enhances Organizational Profitability

• 成果类型: Article
• 署名作者: Kim, Kyoung Yong; Eisenberger, Robert; Takeuchi, Riki; Baik, Kibok
• 署名单位: Villanova University; University of Houston System; University of Houston; University of Houston System; University of Houston; University of Texas System; University of Texas Dallas; Kookmin University
• 刊物名称: JOURNAL OF APPLIED PSYCHOLOGY
• ISSN/ISSBN: 0021-9010
• DOI: 10.1037/apl0000567
• 发表日期: 2022
• 页码: 2176-2196
• 关键词: PERCEIVED ORGANIZATIONAL SUPPORT; workforce performance; VOLUNTARY TURNOVER; firm profitability; SLACK RESOURCES

摘要

Although the importance of perceived organizational support on organizational outcomes has been highlighted in the literature, research is lacking concerning how organization-wide perceptions of support by employees (organizational-level perceived support [OPS]) may contribute to organizational performance. To address this critical deficiency in the literature, we extend organizational support theory to the organizational level and examine the influence of OPS on organizational profitability. We conducted two studies with samples of 224 and 96 organizations, respectively, in South Korea and found that workforce performance (Study 1) and workforce voluntary turnover rate (Studies 1 and 2) mediate the relationship between OPS and organizational profitability. Furthermore, we found that organizational financial slack resources moderate the effect of OPS on workforce performance. Specifically, the positive effect of OPS on workforce performance, and consequently on organizational profitability, was stronger when financial slack resources were lower. Financial slack resources, however, do not moderate the relationship between OPS and voluntary turnover rate. We discuss the theoretical and practical implications of these findings.