Responses to informal accommodation requests from employees with disabilities: Multistudy evidence on willingness to comply

• 成果类型: Article
• 署名作者: Florey, AT; Harrison, DA
• 署名单位: University of Missouri System; University of Missouri Columbia; University of Texas System; University of Texas Arlington
• 刊物名称: ACADEMY OF MANAGEMENT JOURNAL
• ISSN/ISSBN: 0001-4273
• DOI: 10.5465/1556379
• 发表日期: 2000
• 页码: 224-233
• 关键词: impact; recommendations; attribution; individuals; judgments; BEHAVIOR; issues; MODEL; ADA

摘要

We developed and tested hypotheses describing the psychological process invoked when managers receive requests for accommodations from employees with disabilities. In two scenario-based experiments, obligation and attitude had consistent effects on managers' intentions to comply, mediating the influence of performance instrumentality and perceived fairness, Psychological reactions were affected by the controllability of a disability's onset, the employee's past performance, and the size of the requested accommodation.