Product-line management in professional organizations: An empirical test of competing theoretical perspectives

• 成果类型: Article
• 署名作者: Young, GJ; Charns, MP; Heeren, TC
• 署名单位: Boston University
• 刊物名称: ACADEMY OF MANAGEMENT JOURNAL
• ISSN/ISSBN: 0001-4273
• DOI: 10.5465/20159614
• 发表日期: 2004
• 页码: 723-734
• 关键词: MATRIX MANAGEMENT; performance; satisfaction; physician; strategy; FIRMS

摘要

Guided by two competing theoretical perspectives, we investigated effects of structure on performance and human resource outcomes of general hospitals. Neither a product-line nor a functional structure was associated with the performance outcomes of service quality and innovation. However, the product-line structure was negatively associated with the human resource outcomes, professional development, and job satisfaction. In line with the professional autonomy perspective, our results raise questions about the appropriateness of a product-line structure for professional organizations.