A new model of work role performance: Positive behavior in uncertain and interdependent contexts

• 成果类型: Article
• 署名作者: Griffin, Mark A.; Neal, Andrew; Parker, Sharon K.
• 署名单位: University of Sheffield; University of Queensland
• 刊物名称: ACADEMY OF MANAGEMENT JOURNAL
• ISSN/ISSBN: 0001-4273
• 发表日期: 2007
• 页码: 327-347
• 关键词: organizational citizenship behavior; ROLE BREADTH; PROACTIVE BEHAVIOR; job; antecedents; COMMITMENT; SUPERVISOR; WORKPLACE; ratings; ADAPTABILITY

摘要

We propose that interdependence in a work context determines to what extent work roles are embedded within a broader social system and, further, that uncertainty determines whether work roles can be formalized or whether they emerge through adaptive and proactive behavior. Cross-classification of task, team member, and organization member behaviors with proficiency, adaptivity, and proactivity produced nine subdimensions of work role performance. Ratings from 491 supervisors from 32 organizations and self-ratings from employees in two organizations (n's = 1,228 and 927) supported the proposed distinctions. Self-reports of proactivity were positively correlated with two external measures of proactivity.