Feeling the heat: Effects of stress, commitment, and job experience on job performance

• 成果类型: Article
• 署名作者: Hunter, Larry W.; Thatcher, Sherry M. B.
• 署名单位: University of Wisconsin System; University of Wisconsin Madison; University of Arizona
• 刊物名称: ACADEMY OF MANAGEMENT JOURNAL
• ISSN/ISSBN: 0001-4273
• 发表日期: 2007
• 页码: 953-968
• 关键词: ORGANIZATIONAL COMMITMENT; OCCUPATIONAL STRESS; work; metaanalysis; CONSEQUENCES; strain; satisfaction; antecedents; strategies; outcomes

摘要

We examine the relationships between bank branch employees' felt job stress, organizational commitment, job experience, and performance. Our findings are consistent with the attention view of stress. Employees with higher levels of affective commitment and higher levels of job experience channeled felt stress more effectively into sales performance. Felt stress had neutral to negative effects on performance for employees with lower levels of commitment and job experience. Commitment, like stress, was more strongly related to performance when employees had more job experience. The results suggest that consideration of moderators of the stress-performance relationship is important both theoretically and practically.