From the head and the heart: Locating cognition- and affect-based trust in managers' professional networks

• 成果类型: Review
• 署名作者: Chua, Roy Yong Joo; Ingram, Paul; Morris, Michael W.
• 署名单位: Columbia University
• 刊物名称: ACADEMY OF MANAGEMENT JOURNAL
• ISSN/ISSBN: 0001-4273
• 发表日期: 2008
• 页码: 436-452
• 关键词: Social networks; NEGATIVE RELATIONSHIPS; structural-analysis; friendship; TIES; ORGANIZATIONS; Embeddedness; COOPERATION; performance; exchange

摘要

This article investigates the configuration of cognition- and affect-based trust in managers' professional networks, examining how these two types of trust are associated with relational content and structure. Results indicate that cognition-based trust is positively associated with economic resource, task advice, and career guidance ties, whereas affect-based trust is positively associated with friendship and career guidance ties but negatively associated with economic resource ties. The extent of embeddedness in a network through positive ties increases affect-based trust, whereas that through negative ties decreases cognition-based trust. These findings illuminate how trust arises in networks and inform network research that invokes trust to explain managerial outcomes.