GIVING COMMITMENT: EMPLOYEE SUPPORT PROGRAMS AND THE PROSOCIAL SENSEMAKING PROCESS

• 成果类型: Article
• 署名作者: Grant, Adam M.; Dutton, Jane E.; Rosso, Brent D.
• 署名单位: University of North Carolina; University of North Carolina Chapel Hill; University of Michigan System; University of Michigan; University of Michigan System; University of Michigan
• 刊物名称: ACADEMY OF MANAGEMENT JOURNAL
• ISSN/ISSBN: 0001-4273
• 发表日期: 2008
• 页码: 898-918
• 关键词: PERCEIVED ORGANIZATIONAL SUPPORT; JOB-PERFORMANCE; BEHAVIOR; work; CITIZENSHIP; motivation; VALUES; CONSEQUENCES; metaanalysis; antecedents

摘要

Researchers have assumed that employee support programs cultivate affective organizational commitment by enabling employees to receive support. Using multimethod data from a Fortune 500 retail company, we propose that these programs also strengthen commitment by enabling employees to give support. We find that giving strengthens affective organizational commitment through a prosocial sensemaking process in which employees interpret personal and company actions and identities as caring. We discuss theoretical implications for organizational programs, commitment, sensemaking and identity, and citizenship behaviors.