Making the break count: An episodic examination of recovery activities, emotional experiences, and positive affective displays

• 成果类型: Article
• 署名作者: Trougakos, John P.; Beal, Daniel J.; Green, Stephen G.; Weiss, Howard M.
• 署名单位: University of Toronto; University Toronto Scarborough; University of Toronto; Rice University; Purdue University System; Purdue University; Purdue University System; Purdue University
• 刊物名称: ACADEMY OF MANAGEMENT JOURNAL
• ISSN/ISSBN: 0001-4273
• DOI: 10.5465/AMJ.2008.30764063
• 发表日期: 2008
• 页码: 131-146
• 关键词: self-control; AFFECTIVE DELIVERY; work; service; CONSEQUENCES; depletion; LABOR; determinants; antecedents; perceptions

摘要

Drawing on the emotional labor and work recovery literatures, we examined the relationship between workday break activities and emotional experiences and the role these variables play in the performance of positive affective displays in service interactions. In results based on data collected from 64 cheerleading instructors via experience sampling, break activities are related to emotional experiences and positive affective displays. Moreover, supporting regulatory resource theory, break activities' impact on positive affective displays goes beyond the effects of emotional experiences. Our findings suggest employees' use of workday breaks can have practical implications for how they feet and perform at work.