EXPECTING THE UNEXPECTED? HOW SWAT OFFICERS AND FILM CREWS HANDLE SURPRISES

• 成果类型: Article
• 署名作者: Bechky, Beth A.; Okhuysen, Gerardo A.
• 署名单位: University of California System; University of California Davis; Utah System of Higher Education; University of Utah
• 刊物名称: ACADEMY OF MANAGEMENT JOURNAL
• ISSN/ISSBN: 0001-4273
• DOI: 10.5465/AMJ.2011.60263060
• 发表日期: 2011
• 页码: 239-261
• 关键词: ORGANIZATIONAL IMPROVISATION; HIGH-RELIABILITY; COORDINATION; work; REFLECTIONS; adaptation; BRICOLAGE; JAZZ

摘要

Organizations increasingly face surprises with regularity, yet little is known about how they develop the responses to unexpected events that enable their work to continue. We compare ethnographic data from two types of organizations that regularly deal with surprises, a police SWAT team and film production crews. We find that individuals engage in organizational bricolage, restructuring their activities by role shifting, reorganizing routines, and reassembling the work. Organizational bricolage depends on the sociocognitive resources that group members develop by drafting agreement on the work, reinforcing and elaborating task activities, and building cross-member expertise.