WHY ORGANIZATIONAL AND COMMUNITY DIVERSITY MATTER: REPRESENTATIVENESS AND THE EMERGENCE OF INCIVILITY AND ORGANIZATIONAL PERFORMANCE

• 成果类型: Article
• 署名作者: King, Eden B.; Dawson, Jeremy F.; West, Michael A.; Gilrane, Veronica L.; Peddie, Chad I.; Bastin, Lucy
• 署名单位: George Mason University; University of Sheffield; Lancaster University; George Mason University; Aston University
• 刊物名称: ACADEMY OF MANAGEMENT JOURNAL
• ISSN/ISSBN: 0001-4273
• DOI: 10.5465/amj.2010.0016
• 发表日期: 2011
• 页码: 1103-1118
• 关键词: PATIENT RACE CONCORDANCE; CULTURAL-DIVERSITY; firm performance; RACIAL DIVERSITY; MODERATING ROLE; work; management; IMPACT; satisfaction; difference

摘要

Integrating sociological and psychological perspectives, this research considers the value of organizational ethnic diversity as a function of community diversity. Employee and patient surveys, census data, and performance indexes relevant to 142 hospitals in the United Kingdom suggest that intraorganizational ethnic diversity is associated with reduced civility toward patients. However, the degree to which organizational demography was representative of community demography was positively related to civility experienced by patients and ultimately enhanced organizational performance. These findings underscore the understudied effects of community context and imply that intergroup biases manifested in incivility toward out-group members hinder organizational performance.