WHEN DOES VOICE LEAD TO EXIT? IT DEPENDS ON LEADERSHIP

• 成果类型: Article
• 署名作者: McClean, Elizabeth J.; Burris, Ethan R.; Detert, James R.
• 署名单位: Cornell University; University of Texas System; University of Texas Austin; Cornell University
• 刊物名称: ACADEMY OF MANAGEMENT JOURNAL
• ISSN/ISSBN: 0001-4273
• DOI: 10.5465/amj.2011.0041
• 发表日期: 2013
• 页码: 525-548
• 关键词: PERCEIVED ORGANIZATIONAL SUPPORT; PSYCHOLOGICAL CONTRACT; procedural justice; EMPLOYEE SILENCE; MEMBER EXCHANGE; INTEGRATING JUSTICE; VOLUNTARY TURNOVER; social-influence; MODERATOR TESTS; work

摘要

We examine the unit-level relationship between employee voice and exit with multi-source data collected over two time periods in 136 restaurants. We find that three managerial characteristics that signal the ability and willingness to engage in change-management team change orientation, manager participation in decision making, and manager access to organizational resources-moderate the unit-level relationship between voice and exit: Employee voice is positively related to turnover when each of these factors is low and negatively related to turnover when each is high. Implications for research on voice, leadership, and turnover are discussed.