TRUSTING THE LOOK AND FEEL: SITUATIONAL NORMALITY, SITUATIONAL AESTHETICS, AND THE PERCEIVED TRUSTWORTHINESS OF ORGANIZATIONS

• 成果类型: Article
• 署名作者: Baer, Michael D.; van der Werff, Lisa; Colquitt, Jason A.; Rodell, Jessica B.; Zipay, Kate P.; Buckley, Finian
• 署名单位: Arizona State University; Arizona State University-Tempe; Dublin City University; University System of Georgia; University of Georgia; University of Oregon; Dublin City University
• 刊物名称: ACADEMY OF MANAGEMENT JOURNAL
• ISSN/ISSBN: 0001-4273
• DOI: 10.5465/amj.2016.0248
• 发表日期: 2018
• 页码: 1718-1740
• 关键词: PSYCHOLOGICAL CONTRACT BREACH; Impression management; PHYSICAL-ENVIRONMENT; INTEGRATIVE MODEL; exchange; BEHAVIOR; IMPACT; COOPERATION; performance; VIOLATION

摘要

We conducted two studies examining how the look and feel of an organization shapes newcomers' trust in that organization. More specifically, we examined the effects of situational normality-the degree to which the work setting appears customary, with everything in proper order. We then introduced the construct of situational aesthetics-the degree to which the work setting has a pleasing and attractive appearance. A field study of new accountants revealed that situational normality and situational aesthetics had indirect effects on trust through perceived trustworthiness, with trust going on to predict coworker ratings of learning behavior. We then replicated those trustworthiness findings in a laboratory setting. Taken together, our results suggest that newcomer trust formation may be shaped by aspects of the work setting that have been heretofore ignored by trust scholars.