MICROFOUNDATIONS OF CORPORATE SOCIAL RESPONSIBILITY AND IRRESPONSIBILITY

• 成果类型: Article
• 署名作者: Shea, Catherine T.; Hawn, Olga V.
• 署名单位: Carnegie Mellon University; University of North Carolina; University of North Carolina Chapel Hill; University of North Carolina; University of North Carolina Chapel Hill; University of North Carolina; University of North Carolina Chapel Hill
• 刊物名称: ACADEMY OF MANAGEMENT JOURNAL
• ISSN/ISSBN: 0001-4273
• DOI: 10.5465/amj.2014.0795
• 发表日期: 2019
• 页码: 1609-1642
• 关键词: FINANCIAL PERFORMANCE; IMPRESSION-FORMATION; STEREOTYPE CONTENT; ENVIRONMENTAL PERFORMANCE; UNIVERSAL DIMENSIONS; moral character; MECHANICAL TURK; NEGATIVITY BIAS; management; perception

摘要

This study examines the importance of social perception of corporate social responsibility (CSR) and irresponsibility (CSI). Drawing from social psychology literature on stereotypes, we argue that two fundamental dimensions of social perception-warmth and competence-help explain the underlying processes and conditions under which CSR leads to specific outcomes. We propose that firms engaging in CSR are perceived as higher in warmth and, by default, competence; moreover, different perceptions of the organization's warmth and competence can moderate CSR rewards and CSI penalties. To demonstrate this, we conduct three experiments. Experiment 1 links CSR with perceptions of warmth and competence, showing that warmth perceptions mediate the relationship between CSR and important outcomes, such as purchase intentions and reputation. Experiment 2 adds information on firms' countries of origin, revealing that CSR rewards and CSI penalties differ depending on the (mis)alignment of CSR strategy with country stereotypes. Experiment 3 replicates these findings using behavioral paradigms. We find that firms from high-warmth countries (the United States, Sweden, Portugal) receive lower CSR rewards and pay higher CSI penalties than firms from low-warmth countries (Germany, Pakistan) but this effect is moderated by competence. Our micro-macro study advances social evaluation, strategic CSR, and international management literatures.