DISTINGUISHING VOICE AND SILENCE AT WORK: UNIQUE RELATIONSHIPS WITH PERCEIVED IMPACT, PSYCHOLOGICAL SAFETY, AND BURNOUT

• 成果类型: Article
• 署名作者: Sherf, Elad N.; Parke, Michael R.; Isaakyan, Sofya
• 署名单位: University of North Carolina; University of North Carolina Chapel Hill; University of Pennsylvania; Erasmus University Rotterdam; Erasmus University Rotterdam - Excl Erasmus MC
• 刊物名称: ACADEMY OF MANAGEMENT JOURNAL
• ISSN/ISSBN: 0001-4273
• DOI: 10.5465/amj.2018.1428
• 发表日期: 2021
• 页码: 114-148
• 关键词: organizational citizenship behavior; LEADER-MEMBER EXCHANGE; FILE DRAWER PROBLEM; EMPLOYEE VOICE; ABUSIVE SUPERVISION; MEDIATING ROLE; CROSS-LEVEL; PROHIBITIVE VOICE; CONCEPTUAL-FRAMEWORK; STATISTICAL CONTROL

摘要

Scholars continue to debate whether voice and silence are opposites or distinct constructs. This ambiguity has prevented meaningful theoretical advancements about employees' voice and silence at work. We draw on the behavioral activation and behavioral inhibition systems perspective to provide a conceptual framework for the independence of voice and silence and explicate how two key antecedents-perceived impact and psychological safety-more strongly relate to voice and silence, respectively. We further differentiate voice and silence by identifying their distinct effects on employee burnout. In Study 1, a meta-analysis, we demonstrate that voice and silence are independent (M-rho = 2.15) and that perceived impact (psychological safety) relates more strongly to voice (silence) than to silence (voice). We also find that silence has a significantly stronger association with burnout compared to voice. In Study 2, we constructively replicate these findings in an interval-contingent panel study across six months. Taken together, this article helps shift the conversation of whether voice and silence are distinct constructs to how they differ and why such differences matter.