NAVIGATING SPACE FOR PERSONAL AGENCY: AUXILIARY ROUTINES AS ADAPTATIONS IN TOXIC ORGANIZATIONS

• 成果类型: Article
• 署名作者: Kahn, William A.; Rouse, Elizabeth D.
• 署名单位: Boston University; Boston College
• 刊物名称: ACADEMY OF MANAGEMENT JOURNAL
• ISSN/ISSBN: 0001-4273
• DOI: 10.5465/amj.2019.0880
• 发表日期: 2021
• 页码: 1419-1444
• 关键词: CONSERVATION; BEHAVIOR; RESOURCES; leaders

摘要

Many workers experience organization dysfunction stemming from leaders. Yet organization members have limited responses; they can directly or indirectly confront senior leaders, engage individual stress coping strategies, or leave the organization. We offer another response by theorizing auxiliary routines as behavioral sequences through which multiple actors coordinate responses to complex and enduring socioemotional dynamics that threaten to undermine the enactment of standard operating task routines. Through a qualitative, inductive study of a consulting firm, we delimit three auxiliary routines-absorption, dissemination, and differentiation-through which people navigate between the destructiveness of organizational toxicity and the need to perform given roles and tasks. We illustrate how these routines emerged in response to role and psychological diminishment originating from senior leaders, how the routines helped manage and sometimes perpetuate diminishment, and the consequences for individuals' personal agency and the organization as a whole. In doing so, we contribute to knowledge about coping with toxic organizational conditions and on routines as a facet of emotional capability in organizations.