Does feedback matter? Evidence from agricultural services

• 成果类型: Article
• 署名作者: Jones, Maria; Kondylis, Florence
• 署名单位: The World Bank
• 刊物名称: JOURNAL OF DEVELOPMENT ECONOMICS
• ISSN/ISSBN: 0304-3878
• DOI: 10.1016/j.jdeveco.2017.10.013
• 发表日期: 2018
• 页码: 28-41
• 关键词: Agricultural services; Fee for service; Citizen engagement; demand spillovers

摘要

We design a field experiment to test whether eliciting feedback can affect demand for a service. We randomly assign different feedback tools in the context of an agricultural service and track their impact on farmers' demand. We Fuld large demand effects, in the current and following agricultural seasons. These demand effects spill over, as non-client farmers in the vicinity of treated groups are more likely to sign up. Announcing monitoring to trainers across treatment and control communities has little effect on trainers' effort. We conclude that increasing farmers' control over the quality and content leads their higher demand for the service.